This seminar will help businesses maximize the value of their Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, as well as learn approaches to managing and controlling their systems improvement activities.
Topics include:
- State of the industrial market?s satisfaction with their ERP and CRM software
- Lifecycle of enterprise software
- Sources and causes of gaps in enterprise software for manufacturers and distributors
- Symptoms of a partially-implemented ERP or CRM software
- The four types of enterprise software fit and utilization gaps and how to close them
- Developing an ERP or CRM strategy ? case study included
- Tools and techniques to design improved business processes
- Methods and tools to develop and maintain a detailed, supporting ERP or CRM prioritized requirements profile
- Tools to assess and measure the fit and level of utilizing of your ERP or CRM software
- Cost consideration for ERP and CRM improvement initiatives
- Approaches to managing and controlling ERP and CRM improvement activities
Scott Holter, CPIM
Director of Meaden & Moore Business Solutions
- Over 20 years in manufacturing and technology consulting, working with manufacturers of all types and sizes
- Extensive experience with multiple software applications, not only assisting clients with evaluating and selecting software, but also improving the utilization of existing software
- Has led dozens of projects to evaluate, recommend and select enterprise software in a way that maximizes the investment
- Scott has reviewed, evaluated and audited more than 80 different enterprise software products
- Significant hands-on manufacturing experience to the process with more than 12 years in manufacturing operations, as industrial engineer, production planner and scheduler, plant manager, and vice president of operations
Breakfast provided by Spoon Market & Deli!